Refund Policy

1. General Policy

All payments made to Sahasra Synergy Innovations Private Limited for subscription plans are generally non-refundable once the profile is activated and access to premium features has been granted. By proceeding with payment you confirm you have read and understood this policy.

2. When a Refund Will Be Issued

Notwithstanding the general policy above, we will issue a full refund in the following situations:

• Duplicate / failed charge

  If your account was charged more than once for the same subscription period due to a technical error, the extra amount will be refunded within 7 business days of verification.

• Service not delivered

  If a confirmed payment is received but the profile is not activated within 24 hours due to our error, you are entitled to a full refund or immediate activation — your choice.

• Service deficiency

  If a core feature you paid for (e.g. QR code generation, booking system) stops working for more than 7 consecutive days due to our platform failure and we are unable to restore it, a pro-rata refund for the unused period will be issued.

• Unauthorized transaction

  If you can demonstrate that a payment was made without your authorisation, we will initiate a refund after verification with Razorpay within 15 business days.

3. No Refund — Change of Mind

Refunds will not be provided for:

• Change of mind or voluntary cancellation after profile activation.
• Unused days remaining in a subscription period after voluntary cancellation.
• Failure to use the platform or log in during the subscription period.
• Dissatisfaction with features that were accurately described at the time of purchase.

4. How to Request a Refund

To request a refund, email connect@sahasrasynergy.com within 7 days of the charge with:

• Your registered email address and business profile slug.
• Razorpay Payment ID (found in your payment confirmation email).
• Reason for the refund request with supporting detail.

We will acknowledge your request within 24 hours (business days) and resolve it within 15 business days. Approved refunds are processed back to the original payment method via Razorpay.

5. Free Trial

The 15-day free trial is free of charge. No payment is collected during the trial, so no refund is applicable.

6. GST on Refunds

Where a refund is approved, the GST component (18%) will also be refunded in full. A credit note will be issued as required under the GST Act.